금융소비자 사후구제제도의 개선방향 연구

The Financial Consumer Protection Act went into effect on March 25, 2021. Therefore, financial consumer protection has been strengthened more than before. Financial consumer protection policies, such as the expansion of sales regulations, the creation of new financial consumer rights, strengthening of financial education, and the introduction of surcharges, seem to have gone a step further than before. However, the current Financial Consumer Protection Act focuses on strengthening prior regulations, prevention, and sanctions, and only the dispute settlement system is stipulated for ex-post damage relief of financial consumers. In relation to this, there is a lot of discussion about the class action system, punitive damages system and dispute settlement system, which are more binding on area. Such discussions are also important, but we need to consider not only the current system but also the various ex-post remedies introduced in other areas and countries. Therefore, this study briefly explained not only the improvement of the current financial dispute system, but also the new post-relief system such as fair funds, patriarchal lawsuits and settlement of consent. After considering each system in this study, I believe that it can be fully introduced into the financial sector.