리걸테크와 소비자 분쟁해결 - 독일 법률서비스법 개정 사례를 중심으로 -

The legal tech industry is often referred to as one of the key service areas of the future that can bring about a major change in the legal market. It is also described as a remarkable phenomenon that can cause a fundamental change in the scope of activities and business methods of the legal profession. In this context, in this paper, the positive meaning of the legal tech industry from the point of view of consumers was discussed in relation to the resolution of consumer disputes. First, the legal platform service structure discussed in Germany as a business model that can effectively achieve consumer dispute resolution was reviewed. In addition, the amendments to the Legal Services Act that German legislators attempted to respond to changes in the new legal market were reviewed in detail. In Germany, a phenomenon in which consumers voluntarily give up their rights is widespread, and in this area, German legal-tech companies are playing a role in helping consumers realize their rights. In this situation, German legislators amended the Legal Services Act in order to promote the consumer dispute resolution function by Legal Tech and to provide appropriate consumer protection devices. In particular, according to the revised act, some information must be provided before the conclusion of the contract when consumers use the services of legal tech companies. This situation of consumer dispute resolution through Legal Tech in Germany has considerable significance in consumer dispute resolution in Korea. This is because the Regulations on Consumer Dispute Resolution, which provides the amount of damages in detail, is widely used in practice. It is expected that the advantages of the legal tech industry will expand the possibility of resolving consumer disputes and enhance the consumer welfare effect.