피부미용샵의 조직(인적)관리 시스템이 조직몰입과경영성과에 미치는 영향

The skin care service industry is highly dependent on human services. This industry secures the human resources and develops and utilizes it. And the potential of them determines organizational performance depending on whether or not there is a system for compensation and maintenance. In this respect, it is important to study which type of organizational management is most effective for organizational performance. Therefore, this study aims to help skin beauty shop operators in the efficient operation of human resources by examining the influencial relationship and mediating effect that the organizational management system of skin beauty shop have with organizational commitment and business performance. The data analysis of this study was conducted using SPSS v. 25.0 statistical package program, and frequency analysis, factor analysis, and Cronbach’s α coefficient calculation for reliability verification, descriptive statistical analysis, correlation analysis, linear regression analysis, and three-step mediated regression analysis were performed. As for the subject and scope of the study, a total of 271 questionnaires were surveyed for skin beauty shop workers in Busan and Gyeongnam area, and they were analyzed using the five-point Likert scale. As a result of the study, there were compensation system, authority delegation, and motivation among the sub-factors of the organizational management system in the effect of the organizational management system of a skin beauty shop on organizational commitment. The effects of the skin care shop’s organizational management system on business performance include compensation system, delegation of authority, and internal communi- cation in financial performance, and compensation system, delegation of authority and motivation in non-financial performance. The effect of organizational commitment on business performance was both financial and non-financial performance, which are sub-factors of business performance. In addition, as a result of examining the mediating effect of organizational commitment in the relationship between the organizational management system and business performance, educational training and motivation, which are sub-factors of the organizational management system, fully met the mediating conditions. And it was found that internal communication, delegation of authority, and compensation system satisfies partial mediation conditions. Therefore, skin beauty shop managers are required to make efforts to improve the organizational management system, organizational commitment, and further business performance by referring to the analysis results.