밀레니얼 세대 호텔 종사원의 혁신행동에 영향을 미치는 코칭리더십에 관한 연구: 조직몰입의 매개 효과를 중심으로

This study aims to analyze the mediating effect of organizational commitment in the relationship between coaching leadership and innovative behavior in order to secure competitive talent and manage man power, facing an extremely uncertain external environment. This study conducted a questionnaire for millen nials who have been working in the hotel industry for more than 6 months. Among the collected ques tionnaires, 274 valid samples were collected and used for analysis of the results, excluding the questionnaire with insincere responses. Based on the collected data, the empirical analysis results are as follows: The sub-factors of the supervisor's coaching leadership, characteristic matching competency development, per formance evaluation, and relationship excluding directional presentation showed a significant positive (+) effect on organizational commitment and innovative behavior, of which performance evaluation was found to have the greatest effect on innovative behavior. In addition, organizational commitment showed a sig nificant positive (+) effect on innovative behavior terms, and organizational commitment was found to have a mediating effect on the relationship between coaching leadership. This study not only provides a theoretical basis that organizational commitment is a key variable in innovative behavior, but also reveals that innovative coaching relationship and behavior has the greatest influence on hotel service quality in millennial hotel employees. Through these results, it is expected that hotel companies will be able to identify the differ entiated characteristics of hotel employees of the millennial generation and secure a continuous competitive advantage through securing competitive talent and manpower management.