공공부문 비정규직 노동자들의 작업장 내 폭력 경험과 직무태도에 관한 질적 연구: 경기 북부 지역 사례를 중심으로

The purpose of this study is to analyze the effect of non-regular workers' experiences of violence in the workplace on job attitudes such as job satisfaction and turnover intentions. Since the issue of labor flexibility among non-regular workers began to receive attention in the late 1990s, the number of non-regular workers in Korea has continuously increased. Accordingly, a system to support and guarantee the rights of non-regular workers needs to be developed. However, despite the existing consensus regarding the need for such a system, policy efforts to improve and protect the treatment of non-regular workers have remained very limited. In addition, the prevalence in some areas of a social atmosphere in which the poor treatment of or discrimination against non-regular workers is not taken seriously compared to that of regular workers. Therefore, focusing on grounded theory, this study specifically examined non-regular workers’ experiences of workplace harassment and qualitatively analyzed the effects of workplace harassment experiences on job attitudes. In addition, based on the results of this analysis, this study identified management strategies employers can utilize to more effectively protect and support non-regular workers.