직무요구가 중소기업 종업원의 직무만족도에 미치는 영향: 성실성의 조절효과

The purpose of this study is to understand the job characteristics of Small and Medium Enterprises (SMEs), and to increase employees’ job satisfaction in SMEs. To achieve these goals, this study attempts to examine the direct relationship between employee’s job demand and job satisfaction, and to investigate the moderating role of their conscientiousness on the main effect in SMEs. Based on goal-setting theory, job demand-control model, and personality theory, this study predicts that job demand and job satisfaction will have a non-linear relationship, and employees’ conscientiousness will moderate this main effect. To test these hypotheses, this study used 575 employees from KEEP (Korean Education & Employment Panel) dataset as a sample. The analytical results showed that job demand had an inverted U-shaped relationship with job satisfaction. Furthermore, this main effect varied depending on the employee’s personality. In particular, conscientiousness positively moderated the relationship between job demand and job satisfaction. These results showed that distinguishing particular types of personality is meaningful in enhancing our understanding of the relationship between job demand and job satisfaction in SMEs.