한국어 온라인 교육서비스 품질이 학습성과 및 학습만족에 미치는 영향에 관한 연구

The role of online education should be emphasized as the development of online education is rapidly progressing in line with the rapid change and growth of the IT industry as well as COVID-19. This change was difficult for universities and academies, which were operated offline, to provide high-quality lectures due to their lack of experience in online lectures. Therefore, it is necessary to seek ways to increase learners' learning outcomes and learning satisfaction in online education. This study attempted to identify factors that can lead to educational performance by analyzing how online educational service quality affects learning performance and learning satisfaction through learning commitment. In order to achieve the purpose of the study, the influence relationship between learning commitment, learning performance, and learning satisfaction was verified through the Smart-PLS method for Chinese Korean language learners. The analysis results are as follows. First, it was tested that online education service quality had a positive (+) effect on learning satisfaction, but it was found to have a negative (-) effect on learning performance. Second, it was tested that learning commitment had a positive (+) effect on learning performance and learning satisfaction. Third, it was tested that learning commitment has a mediating effect on the effect of online education service quality on learning performance and learning satisfaction. Therefore, based on the research results, a plan was empirically proposed to increase the quality of online education service and learning commitment, and an effective method for promoting online education service quality in learning outcomes was explored.