비인격적 감독의 예방요인에 관한 연구: 팔로워십 관점

Organizational members experience an abusive supervision that affects the relationship between leaders and followers, which leads to a negative impact on organizational performance. The phenomena, an abusive supervision, has been mostly examined in terms of the mechanism of leader related antecedents from a leader perspective. The study from a follower perspective, however, has been lacking, though there is a strong need for it. This study aims to fill this gap by examining follower characteristics and their roles, and organizational characteristics based on social exchange theory. We examined, specifically, the effects of employee in-role behavior, peer citizenship behavior, and pro-social voice, and a moderating effect of firm size in this mechanism on an abusive supervision in terms of leader-member exchange relations. Data from 469 employees working in domestic companies were collected for testing the hypothesis using structural equation modeling. The results are as follows: 1) peer citizenship behavior and pro-social voice of followers affect negatively an abusive behavior of leader via LMX. 2) Unlike our expectation, the effect of an in-role behavior was not statistically significant and, 3) the effect of both peer citizenship behavior and pro-social voice on abusive supervision was found to be much stronger in large size companies compared to that of small and medium size companies. Thus, we can provide a useful information for preventing leader’s abusive supervision in terms of understanding the process of reducing abusive supervision by follower’s positive job behaviors.