항공산업의 환경변화에 따른 항공사 승무원의 직무불안정성이 역할 내 행동 및 조직시민행동에 미치는 영향: 직무 효능감의 조절된 매개효과 검증

This study examined the relationship between Airline Cabin Crew’s job insecurity and behaviors, and the mediating variable and the moderated mediating variable in that relationship. Due to the introduction of new technologies due to the 4th industrial revolution and the prolonged COVID-19 pandemic, the job insecurity of airline cabin crew is aggravating overall. The negative effects of this job insecurity that airline cabin crews are facing in the present era on their behaviors were verified and a variable to alleviate this was examined. For this purpose, the data from 342 cabin crews of 7 domestic airlines was collected through the survey, and the results of the study are as follows. As a result of the research hypothesis test, this study found that job insecurity of airline cabin crews had a significant negative(-) effect on both in-role behaviors and organizational citizenship behaviors. Second, it was verified that psychological ownership mediate the relationship between airline cabin crews’ job insecurity and their behaviors. Third, the moderating effect of job efficacy was not statistically significant, but it was found that there was a conditional effect when it was above a certain level. Finally, the moderated mediating effect of job efficacy was found to be insignificant. Based on these research results, academic and practical implications, limitations of the research, and future research tasks were discussed.