ADR 제도 설계와 AI의 활용

In alternative dispute resolution (ADR), artificial intelligence (AI) can proceed with procedures online or support decision-making. AI-based ADR procedure progression and decision support are well aligned with the ADR's purpose of autonomous dispute resolution between parties based on private autonomy. In addition, in the process, the parties objectively understand their disputes and experience decision-making steps to resolve disputes, so they can naturally cultivate dispute resolution capabilities. Specifically, AI can be used first to bridge the judicial gap and prevent litigation abuse, third to provide non-face-to-face negotiation means and information between parties, fourth to provide information on options and alternatives to dispute resolution, fifth to adjust the quality deviation of ADR procedures managed by neutral people, and sixth to present objective evaluation and standards for professional dispute issues. Despite the numerous benefits of AI utilization, there are currently limitations and challenges in AI utilization due to problems such as bias, opacity in deriving results, accumulation of insufficient data, and lack of data in AI's data learning process.