뷰티서비스 종사자의 감정노동이 서비스 사보타주에 미치는 영향 : 서비스 유연성의 조절효과

The purpose of this study is to verify the effect of emotional labor of beauty service workers on service sabotage and the effect of adjusting service flexibility, and to present suggestions for solving the work problems of beauty service workers. The research data collected from 332 beauty service workers are frequency analysis, factor analysis, reliability analysis, correlation analysis, multiple regression analysis, and hierarchical regression analysis. According to the results, 78.3% of women were surveyed, 35.2% of women majored in hair and beauty, 33.4% in their 30s, and 27.7% in their 6-10s. The effect of emotional labor on service sabotage of beauty service workers was found to have positive effects in the order of service sabotage inner actions, false emotions, and emotional discord. In addition, the effect of emotional labor on service sabotage of beauty service workers was examined and found that service flexibility was statistically significantly derived from the explanatory power between emotional labor and service sabotage of beauty service workers. Therefore, we hope that this research will serve as an opportunity to recognize the damage caused by emotional labor and service sabotage of beauty service workers and to prepare countermeasures against it.