직장 내 괴롭힘과 사회복지사 소진의 관계: 직무스트레스의 매개효과 검증

The purpose of this study is to examine the effect of workplace bullying in social welfare organizations on the burnout of social workers and the mediating effect of job stress. Using a simple random sampling method, surveys were administered to 500 social workers who attended continuing education provided by the Association of Social Workers in Jeollabuk-do. A total of 276 participants who completed the surveys were included in the final analysis. Structural equation modeling included workplace bullying in social welfare organizations as an independent variable, social workers’ burnout as a dependent variable, and job stress as a mediator. results showed that workplace bullying in social welfare organizations had a positive (+) effect on social workers’ burnout. Second, workplace bullying had a positive (+) effect on job stress. Third, job stress had a positive (+) effect on the burnout of social workers. Fourth, bootstrapping analysis indicated that job stress significantly and partially mediated the association between workplace bullying and burnout. Based on these research results, we suggest practical, administrative, and policy implications for preventing the burnout of social workers through job stress relief and effective strategies to eliminate workplace bullying.