COVID-19로 인한 재택근무가 MZ세대 조직 구성원의 침묵에 미치는 영향: 외로움의 매개효과를 중심으로

Due to the unexpected pandemic of COVID-19, many organizations, including companies, have offered the option to Telecommuting, and considering the organizational members' preferences for Telecommuting and the spread of another epidemic, it is difficult to completely rule out the possibility of Telecommuting at this moment when the COVID-19 situation is almost over. However, there are conflicting positive and negative arguments about whether such Telecommuting is really effective. Therefore, this study attempted to demonstrate how Telecommuting conducted due to COVID-19 affects organizational members. In particular, this study targeted members of the MZ generation, which has recently attracted a lot of attention in society and occupies a high proportion in corporate organizations. In order to verify the effectiveness of Telecommuting, the silence of members, which has not been studied relatively much, was used as a result variable, and the role of a mediating factor called workplace loneliness was verified to determine how corporate Telecommuting affects members' silence. As a result of hierarchical regression analysis for hypothesis verification, the more Telecommuting, the higher the silence of members, and it was also confirmed that workplace loneliness was completely mediated in this process. Through these results, this study has theoretical implications to support previous studies on the negative effects of Telecommuting. In addition, when companies need to apply to Telecommuting due to other external factors in the future, it is necessary to consider applying a more diverse flexible work system in terms of working hours and places, taking into account the negative effects of Telecommuting on MZ generation members.