핀테크 서비스의 기술적 특성과 정보시스템 품질이 기술수용을 통해 고객만족에 미치는 영향

This study was conducted to propose an integrated model between the user of Fin-tech services and customer satisfaction by integrating the technical characteristics with the quality of the information system. The purpose of this study is to verify how Fin-tech service, which is evaluated by overall superb users, generally has a causal link with Fin-tech service customer satisfaction through technical characteristics and information system quality. Furthermore, based on the technology acceptance model, it intends to empirically analyze how the factors that influence the acceptance of Fin-tech services influence customer satisfaction through perceived usability and perceived usefulness. The survey was used to analyze using online distribution and retrieval methods. The following are the results of this study: Perceived reliability, perceived security, instant connectivity, and system quality were found to have no significant effect on perceived usefulness and perceived usability. information quality was found to have significant effect on perceived usefulness and perceived usability. Service quality was found to have no significant effect on perceived usability, but it was found to have a significant effect on perceived usefulness. Perceived usability and perceived usefulness were found to have a significant effect on customer satisfaction. Through this study, it was confirmed that in order for Fin-tech service users to be satisfied, safety devices for consumer protection should be continuously strengthened, but at the same time, the efficiency of the financial industry should be increased.