공무원의 재택근무제 효과성 제고를 위한 영향요인 분석

Since the COVID-19 pandemic, the public sector has witnessed a significant rise in the utilization of telework. With this trend expected to continue in the future, telework is imperative for personnel management to maintain an excellent workforce and enhance employees' work-life balance. To this end, we examined the factors that affect telework usage and satisfaction. The analysis revealed that the critical factors contributing to the usage and satisfaction of telework are strongly related to the individual's work characteristics. The study also confirmed that an open and flexible organizational culture, as well as effective communication, play a vital role in promoting telework. Moreover, the research demonstrated a positive correlation between the frequency of telework and its satisfaction. However, the study also identified a moderator effect where an increased frequency of telework led to decreased satisfaction among employees with a heavy workload. In contrast, employees who had good horizontal communication reported higher levels of satisfaction with telework, even with an increased frequency of telework. In managing the workload of employees and carrying out tasks efficiently, it was found that establishing an effective collaboration system and communication channels are crucial to ensure successful teleworking.