조직문화가 조직시민행동에 미치는 영향: 조직몰입의 매개효과를 중심으로

This study aims to examine the mediating effect of organizational commitment on the relationship between organizational culture and organizational citizenship behavior. The results of the study revealed that the organizational culture consisted of an innovative group rational culture and a bureaucratic culture. The innovative group rational culture was found to have a significant effect on organizational citizenship behavior, indicating that groups with an innovative culture in the organization exhibit higher levels of organizational citizenship behavior. The study also found that the innovative group rational culture had a significant effect on organizational citizenship behavior through affective commitment. Therefore, it is important to actively maintain an innovative culture in the organization and promote organizational citizenship behavior by considering the emotional aspects of employees. The bureaucratic culture was also found to have a significant effect on organizational citizenship behavior through affective commitment. Thus, promoting emotional connectivity among employees in the organization and inducing a strong sense of responsibility towards the organization can promote organizational citizenship behavior. Furthermore, the study found that the innovative group rational culture had a significant effect on organizational citizenship behavior through normative commitment. Normative commitment refers to the degree to which people strive to adhere to and follow social norms. Thus, the higher the normative commitment, the more likely people are to comply with and follow social norms. Similarly, the bureaucratic culture also had a significant effect on organizational citizenship behavior through normative commitment, which was found to be the most influential variable on the dependent variable. In actual organizations, normative commitment can help solve internal problems, and it can also be utilized in reviewing the organization's personnel policies and culture. The limitation of the study is that the regression analysis was used to analyze the relationship between independent variables and organizational citizenship behavior. However, it is difficult to confirm causality in such an analysis, so it is necessary to use various methods such as experimental design or natural experiments to accurately identify causal relationships.