직장 내 무례가 감정 및 직무만족을 통해 종업원의 행동에 미치는 영향

Workplace incivility is prevalent in the workplace, and exposure to workplace incivility can lead to negative emotions that can be damaging to individuals and the organization as a whole, ultimately negatively impacting employee attitudes and behaviors. Therefore, it is very important to understand the impact of workplace incivility on employee emotions and attitudinal behaviors. However, there are not many studies in the literature on the effects of workplace incivility on attitudes and behaviors through employees' emotions. Therefore, the purpose of this study was to investigate the effects of workplace incivility on employees' emotions, job satisfaction, organizational citizenship behavior, and innovative behavior. For this purpose, the study was conducted by surveying full-time employees who are currently employed in the workplace. In addition, PLS structural equation model was used to analyze the research model. The results of the study showed that, first, workplace incivility affects emotions. Second, positive emotions affect job satisfaction. Third, job satisfaction affects employees' organizational citizenship behavior and innovative behavior. Fourth, positive emotions mediate the relationship between workplace incivility and job satisfaction. Fifth, positive emotions and job satisfaction mediated the relationships between workplace incivility and organizational citizenship behavior and between workplace incivility and innovative behavior. This study identified a mechanism by which workplace incivility undermines positive emotions, which in turn reduces positive job satisfaction, which in turn negatively affects organizational citizenship behavior and innovative behavior. Therefore, the results of this study suggest that workplace incivility should be reduced to enhance positive emotional responses and increase job satisfaction, thereby enhancing organizational citizenship behavior and innovative behavior.