업무 프로세스 간소화를 위한 식자재 발주 프레임워크 콘셉트 제안: 프랜차이즈 카페 중심으로

Background The introduction of a food ingredient ordering system in the restaurant industry has brought changes to traditional ingredient transactions, but decision-making in complex ingredient orders is still laborious. Therefore, there's a need for improvements to mobile ordering systems that enhance efficiency and convenience. Methods A survey and contextual interview were conducted with cafe owners who have been using the food material ordering system for more than a year to identify problems in making decisions in the ordering process and apply them to the decision ladder framework. After deriving a potential shortcut to the direction and idea of solving the problems of the existing ordering system, a smart ordering system concept was proposed. Results In order to order food materials at a cafe, more than 300 food material items are checked one by one, and a complex process of at least 10 steps is required. As a way to shorten ordering work hours and simplify the complex process, inventory management and ordering work were integrated, and unstructured items were classified based on data to propose an efficient food material ordering process. Conclusion This study proposed an improvement plan for the ordering process to simplify the ordering process and support decision-making. This is expected to contribute to the improvement of food material ordering work for small business owners in the restaurant industry and to be used and commercialized as basic data for the development of the ordering system.