종업원 침묵의 전염이 팀 혁신성과에 미치는 다 수준 효과

Many previous studies have been conducted on various factors that promote team innovation at the individual, team, and organizational levels. However, systematic understanding of factors that negatively affect team innovation performance has been limited. In the light of this limitation, this study analyzed what factors and conditions at the individual and team levels hinder team innovation performance. More specifically, the effects of employee silence on team innovation performance was analyzed. In addition, a multi-level model was designed and empirically analyzed by adding group contextual elements to better understand these relationships. Silence atmosphere and organizational cynicism prevailed in the team were set as moderating variables in the relationship between employee silence and team innovation performance. Survey data was collected from 336 employees of 61 teams working in Korean manufacturing and service firms. Based on this data, a multi-level analysis using hierarchical linear modeling was conducted. As a result, we found that individual-level employee silence significantly increased team innovation performance. The empirical results also shown that both team silence climate and organizational cynicism have moderated the relationship between employee silence and team innovation performance. Understanding the team level contextual factors enhancing the negative effect of employee silence can provide manager and scholar useful insights who want to increase team innovation performance.