인수합병 중인 항공사 객실승무원의 직무역할갈등이 조직변화저항에 미치는 영향: 합병·피합병의 조절 효과를 중심으로

The goal of this study was to look at the impact of role conflict reconized by flight attendants in the process of M&A on organizational change resistance and how these effects vary depending on their organization. In order to achieve this study’s objectives, the direct effect between role conflict and organizational change resistance recognized by flight attendants in M&A was investigated, and in this relationship, the moderating effects were investigated by merging airlines and merged airlines. To verify the research hypothesis, the target population was set as flight attendants who worked at Korean Air CO.(merging airlines) and Asiana Airlines INC.(merged airlines) in M&A, and a total of 453 data were used for analysis by applying SPSS's PROCESS macro model 1. The results showed that it was found that the more recognized role conflict, the higher organizational change resistance, and the moderating effects of the merging airlines and merged airlines was significant in the relationship between role conflict and organizational change resistance. This suggests that conflicts in an environment where roles change, such as M&A, cause resistance from organizational members, and that members of merging airlines who recognize loss avoidance tendencies are more resistant than members of merged airlines. This study provided important implications in that it increased the understanding of flight attendant’s organizational change resistance in the M&A and tried to understand each merging and merged airlines beyond the existing perspective focused on the loss of members of the merged company.