컴페션과 조직시민행동의 관계에서 진정성과 심층행동의 이중매개

This study is a quantitative study that demonstrates the relationship between compassion and organizational citizenship behavior, authenticity and deep acting experienced by members of the organization, focusing on the dual mediation of authenticity and deep acting. The sample of this study used 485 people working for companies located in Seoul and Gyeonggi Province for analysis. As a result of the study, it was found that the effect of compassion on authenticity and organizational citizenship behavior was significant and authenticity was proven to have a significant effect on deep acting. In addition, the members' deep acting has been proven to have a positive effect on organizational citizenship behavior and the dual mediation of authenticity and deep acting has also been proven to be significant in the relationship between compassion and organizational citizenship behavior. Therefore, all the hypotheses predicted in this study were supported. This study has theoretical implications for verifying the dual mediating effect of authenticity and deep acting in the relationship between compassion and organizational citizenship behavior for the first time in the field of organizational behavior in business administration. As a practical implication, it was found that compassionate actions among organizational members induce genuine emotions, and by demonstrating that compassion has a significant positive effect on performance variables, it provides a valid explanation for the need to improve the empathy ability of members within the organization. Evidence was presented. In addition, this study is expected to contribute to the formation of an compassionate and altruistic organizational culture in the future by demonstrating a significant relationship between compassion experienced by members and organizational citizenship behavior.