네트워크 거버넌스로서 공공기관의 사회적 책임 이해와 성공요인: 제도분석틀(IAD)을 활용한 한국보건복지인재원 사회적 책임 실천 사례분석을 중심으로*

Social responsibility is an important management principle of public institutions and functions as a means of securing legitimacy. At this time, network governance is recognized as a way of social responsibility, and the spread of social responsibility by public institutions is premised on expanding awareness of stakeholders and horizontal power or resource dependence. The purpose of this study is to determine what environmental context public institutions and stakeholders participate in the network, form relationships, and what processes lead to results in the field of social responsibility. As a research method, the case of KOHI's social responsibility network governance was analyzed using Ostrom's (2005) IAD framework. As a result of the analysis, the characteristics of welfare technologies that are difficult to develop markets and the super-aging phenomenon in Chungbuk region served as factors that emerged as tasks for social responsibility. The spread of universal standardized social responsibility and management evaluation system showed that public institutions increased their awareness of stakeholders and actively participated in solving social problems. It also led to social responsibility cooperation activities among public institutions and participation in governance to solve local problems. Social welfare facilities and social venture companies, which are governance participants, also had a broad perception of stakeholders for the purpose of establishing social responsibility. In the process of the Chungcheongbuk-do elderly care support project using AI technology, public institutions prepared specific action plans through business agreements and by-laws with network participants, and the interests between participants were complementary and did not show any conflict. As a result of the practice, the physical and mental health of service users improved, and it led to achievements such as external certification and increased efficiency of participating organizations. These results also met ISO 26000's standards for community participation and development. As a result of categorizing the success factors of social responsibility network governance of public institutions, shared value, trust, resource competency, and relationship competency were modeled.