기업의 교육훈련 서비스 품질요소가 기업 업무성과에 미치는 영향: 교육훈련 전이의 매개효과와 전이풍토의 조절효과

Today, many organizations are highly aware of the importance of education and training for their members, and the method and quality of education and training are also continuously improving. Under these circumstances, this study conducted an empirical analysis to determine which of the service quality factors constituting education and training in the company has the strongest influence on the work performance of members and the mediating effect of transfer of training and the moderating effect of the transfer climate in this causal relationship. From this point of view, this study obtained the following results. First, like the flow of previous studies, all factors of education and training service quality had a positive (+) effect on work performance, and the results derived differentially in this study are that empathy factors have the strongest influence among them. Second, it was confirmed that the influence relationship of each sub-element of education and training service quality on transfer of training partially mediated, and that the perception of each element of education and training service quality promotes the level of transfer of training, and the increased education and training transfer acts as a catalyst for improving work performance. Third, transfer climate was found to have a moderating effect only on confidence and responsiveness, which are sub-factors of education and training service quality, in the relationship between education and training service quality perception and training of transfer. Through this, this researcher presented research tasks related to education and training within the companies based on the improvement of the quality of education and training services and the limitations of this study.