중소기업 경영지원 여성근로자의 직무과부하가 적응성과에 미치는 영향 : 잡크래프팅 매개효과와 직무 자율성의 조절 효과

This study investigates the effects of work overload experienced by management support level female office workers on their adaptive performance and empirically demonstrates the roles of job crafting and job autonomy in their relationships. For this purpose, the study analyzed the data of 221 female office workers with SPSS, AMOS, and PROCESS Macro. First, quantitative overload had a positive (+) impact on job crafting, while qualitative overload had a negative (-) effect on it.. Second, quantitative overload had no significant effects on adaptive performance; however, qualitative overload had negative (-) effects on it. Third, job crafting had positive (+) impacts on adaptive performance. Fourth, job crafting mediated the relations between work overload and adaptive performance. Finally, the study tested the moderating effects of job autonomy on the relationship between work overload and job crafting and found that job autonomy moderated the effects of quantitative overload on job crafting