내부고객의 ESG중요도 인식이 조직의 ESG경영 필요성과 ESG성과인식에 미치는 영향 -공공기관(직업능력개발 조직)을 중심으로 -

Unlike previous studies that have looked at ESG management and ESG performance from a consumer perspective, this studyaims to examine the relationship between attitudes toward ESG and ESG performance perception from the perspective of internalcustomers who are members of the organization. To this end, the impact of internal members’ perceptions of the importance of eachESG area on the organization’s ESG management necessity and performance perception was summarized into three research questionsand the impact was identified using a structural equation model. As a result of the study, internal customers highly recognizedthe organization’s ESG management needs when they recognized the E (environmental) and G (governance) areas as important, butthere was no significant relationship with the ESG management needs in the S (social) area (Research Question 1). In addition, therelationship between the perception of importance in each ESG area and the organization’s ESG management needs was found to be little different depending on internal customers’ interest in ESG, the degree of ESG knowledge, and age (Research Question 2). Finally, it was found that internal customers who highly perceive the organization’s ESG management needs were also positivelyaware of the organization’s ESG performance level.