미술관 서비스 디자인을 위한 관람객 UX와 큐레이터십 EX의 디자인 씽킹 DEI-C 모델 연구

This study presents the main objectives and objectives of the study as follows to derive results that can simultaneously satisfy the positive effectiveness and potential efficacy of these art museum service designs. First, by analyzing design thinking for UX effectiveness centered on visitor service, it analyzes the characteristics of each situation of visitor persona and redefines detailed conditions for the diversity of UX in the museum. Second, by studying the current status of museum curatorship and the composition and characteristics of academic organizations, the specificity and organizational efficacy of museum service design are analyzed as the concept of EX to derive relationships such as planning, operation, management, and governance. Third, establish a DEI basic model by establishing an experiential design process that simultaneously satisfies the UX and EX of museum service design. Fourth, by advancing museum design thinking, we present a final model that can simultaneously satisfy the effectiveness and efficacy of the museum’s service design by implementing a museum DEI-C model that introduces the concept of ‘creativity’ as well as diversity, equity, and inclusion. The design thinking of art museum service design was analyzed in five stages, and the sintering theory of this study was proposed by connecting it to the DEI-C model that leads a new direction for museum development and exhibition curation through empathy and feedback from those who enjoy experience and those who create and promote experience in applying UX and EX to the design thinking process. The results of this study are as follows. First, the EX of the art museum service design should be treated as an important factor in enhancing the completeness of the service design through a flexible connection with each other. Second, the art museum service design integration model derived around the five stages of design thinking can serve as a balanced standard for museum management by simultaneously reflecting the position of visitors and the position of organizational management within common keyword conditions. Third, art museum service design, which reflects four elements of diversity, equity, inclusion, and creativity, can be used as an art management model that can be applied under optimal conditions from small organizations to large museum groups.