상사의 비인격적 감독행위와 제3자의 반응행동: 상사책임귀인의 매개효과와 상사신뢰, 부하의 과업수행의 조절효과

In this study, we studied the relationship between supervisor’s abusive supervision and the third parties’ reactions, and the mediating effects of third parties’ judgment of the supervisor’s responsibility attribution. Based on theory and previous research, 9 hypotheses were established along with the research model. According to empirical analysis results based on field experience data, it was found that supervisor’s abusive supervision had a significant positive effect on the third parties’ judgment of attribution of supervisory responsibility. It was also confirmed that the relationship between the supervisor's abusive supervision and the third parties’ deviant behaviors toward supervisor, support behaviors toward colleague were significantly explained by third parties’ judgment of the supervisor’s responsibility attribution. It was found that trust on supervisor of third parties’ significantly moderated the relationship between the supervisor’s abusive supervision and attribution of supervisory responsibility. Accordingly, the moderated mediation effects of trust on supervisor of third parties’ were supported. On the other hand, the moderating effect of subordinates’ task performance was rejected, and accordingly, the moderated mediation effect of the attribution of supervisory responsibility was also found to be insignificant. During the discussion of the research results, the theoretical and practical implications of the research results, limitations of the research, and future research directions were presented in detail.