K-Food 외식경영 컨설턴트 역량 강화에 관한 질적연구: 한 외식경영 컨설턴트의 생애사를 중심으로

This study aims to present a concrete method for strengthening consultant competency through narrative interviews with a K-Food foodservice management consultant. Practical narrative interviews were conducted over 3 months (January 2024 to March 2024) with a K-Food foodservice management consultant. For this study, the researcher conducted personal interviews, additional conversations viaphone calls and KakaoTalk, and analyzed various other data sources. The specific research results are as follows. Through the narrative interview, three key categories (➀ K-Food foodservice management consultant managerial com petency enhancement, ➁ K-Food foodservice management consultant job competency enhancement, ➂ K-Food foodservice management consultant digital competency enhancement) and seven subcategories (➀ Present creative solutions convincingly, ➁ Build trust with client managers, ➂ Identify current trends and demonstrate strategic thinking skills, ➃ Recognize the differences between general management consultants and K-Food foodservice management consultants, ➄ Suggest alternatives based on consulting expertise, ⑥ Develop digital information processing and utilization capabilities that are increasingly important, ⑦ Manage digital information personal information management and digital communication capabilities that have be come basic capabilities) were derived. These research results suggest that the capabilities of K-Food foodser vice management consultants can be strengthened in the future, providing guidelines for the duties of K-Food foodservice management consultants.