A Case Study on Public Design Projects for Digitally Marginalized Groups -Focused on Barrier-Free Kiosks-

This study analyzes the cases and successful operations of barrier-free kiosks, focusing on expanding their potential through user-centered design. Barrier-free kiosks are automated service terminals designed to allow users with low digital accessibility, such as individuals with disabilities and the elderly, to easily access information and services in public spaces. This research examines the cases of barrier-free kiosks implemented by McDonald's and the Busan Smart City subway stations, aiming to contribute to the development of effective accessibility solutions by applying user-centered design principles. The findings of this study are expected to enhance digital inclusivity, enabling all users to achieve a better quality of life through technology. Furthermore, this research will serve as a foundational study, outlining the future direction for the development of barrier-free kiosks and facilitating easier access to public services. It will promote social integration and expand the social impact of technology, establishing a critical foundation for broader societal inclusion.