인공지능시대 효율적 행정을 위한 법정책적 검토 -민원행정서비스 활성화 방안을 중심으로-

As digital informatization progresses rapidly, various changes are occurring in administrative services. In particular, attention is being focused on the inefficiency of analog civil complaint administration, because groundbreaking changes are occurring in civil complaint administration services using learning from artificial intelligence (AI). To improve administrative efficiency, an AI chatbot learned through big data deep learning techniques provides consultation or handles civil service complaints for phone consultations or civil service reception, and provides a web service that recommends appropriate books using big data. The introduction of AI (artificial intelligence) services is expanding. In the past, administrative management tasks took a lot of time and money because direct human intervention or processing was common, but due to the continuous improvement of AI (artificial intelligence)'s learning ability, task analysis capabilities and task processing response capabilities are rapidly becoming faster. As a result, a number of studies and practices have emerged showing that the efficiency of civil affairs administration work is improved. The main purpose of this study is to strengthen the foundation for existing research by exploring methods for the efficiency of civil service management through the application of related technologies, focusing on AI (artificial intelligence) following the digital revolution. However, beyond simply security and privacy, the entire process and results of administrative services, including data collection and management and application of artificial intelligence algorithms, must be ethical. Therefore, at the legal and institutional level, it is necessary to develop various policy measures, such as the development of intelligent active administrative service technology that the public can trust and the transparency of the development process, along with the reorganization of related laws.