문화적 직원경험이 직무태도와 이직의도에 미치는 영향: 직무태도의 이중매개효과를 중심으로

This study analyzes the impact of cultural employee experience within organizations on job attitudes and turnover intention, while also examines the dual mediating effect of job attitudes. Using data from the Human Capital Corporate Panel (HCCP) by KRIVET, the effects of cultural employee experience on turnover intention through job satisfaction and organizational commitment were empirically analyzed. The results showed that cultural employee experience positively influenced job satisfaction and organizational commitment, reducing turnover intention. Cultural employee experience is a multidimensional concept encompassing values, beliefs and the quality of interactions perceived by employees within an organization. This experience serves as a crucial factor in enhancing job satisfaction and attachment to the organization. The findings of this study empirically demonstrate that positive cultural employee experiences contribute to increased job satisfaction and organizational commitment, thereby reducing turnover intention. The practical implications derived from this study indicate that organizations should make efforts to provide positive cultural experiences in order to lower turnover intention. This includes promoting diversity and inclusiveness, builds trust among employees, and offers opportunities for career development. Such an environment fosters respect, enhances job satisfaction and attachment to the organization, and ultimately increases employees’ intention to stay. Providing regular feedback systems that allow employees to recognize that improve their performance is crucial. This study fills a gap in existing research by offering a strategic direction for managing job attitudes and turnover intention through improvements in cultural employee experience. Future research should expand to include various industries and enterprises, and employee qualitative research to explore the specific elements of cultural employee experience in depth. Such research will provide a clearer understanding of how organizational cultural experiences influence employees’ job attitudes and behaviors, ultimately offering key insights for improving organizational performance and stability.