새로운 산업에서 사회적 합의 싹틔우기: 배달 플랫폼 업종 노사 주체의 제도적 작업들을 중심으로

This study aims to shed light on the institutional works of the social facts formed in the delivery platform industry. Korea lacks the structural and institutional basis for industry-level social consensus. We analyzed how delivery platform labor and management actors were able to form social facts through behavioral factors in this environment. We found three types of institutional work of social facts in the delivery platform industry. First, labor and management actors sought to secure the “Advocacy” of stakeholders to form a social dialogue on delivery platforms. Labor and management actors engaged in activities to gain the support of organizational members. They also enlisted the participation of respected experts and encouraged the participation of the government, which is an important actor in the implementation of the agreement. Second, labor and management actors engaged in institutional work based on interdependence. Unions needed to expand their social influence and increase their membership. Delivery platform companies sought to increase their value and attract delivery workers through the image of good entrepreneurs. Based on this interdependence, labor and management were able to achieve a common goal of social facts. Third, the link between new institutions and existing practices emerged through imitation. The study found that institutional work based on strategic decisions and implementation by social partners is important for social dialogue to emerge and reach consensus in new industries.