AI-Based Knowledge Management and Business Continuity Planning: Strategies for Crisis Management and Organizational Resilience

In the age of Artificial Intelligence (AI), enterprises face an increasingly complex and unpredictable business environment. Disruptions, whether caused by natural disasters, cyber-attacks, or global crises, can have severe consequences on an organization’s operations, financial stability, and long-term viability. At the heart of an enterprise’s ability to navigate these challenges lies its knowledge management capabilities. Effective knowledge management is crucial for Business Continuity Planning (BCP) in the AI era. Organizations must ensure the preservation, accessibility, and resilience of their critical knowledge assets to maintain operational continuity and enable rapid recovery from disruptions. However, the integration of knowledge management with BCP strategies presents unique challenges and opportunities in the context of emerging AI technologies. This academic paper explores the role of knowledge management in enhancing BCP in the age of AI. It delves into the key considerations, strategies, and best practices that organizations should adopt to safeguard their knowledge assets, leverage AI-powered capabilities, and ensure the resilience of their knowledge management systems. The study aims to provide a comprehensive framework for enterprises to navigate the complex landscape of crisis management and maintain a competitive edge in the face of uncertainty.