교육품질의 중요도-만족도 분석과 교육품질-교육생 만족간 관계 연구

In the era of artificial intelligence (AI), it is becoming important to develop human resources that cannot be replaced by AI. This study analyzes the importance-satisfaction of educational quality in IC vocational education institutions and empirically verifies the structural equation model between educational quality and satisfaction. First, the importance-satisfaction analysis is applied to derive strategic directions for improving educational quality, and then the direction between factors in educational quality is identified and the causal relationship between educational quality and satisfaction is verified. As the research methodology of this study, importance-satisfaction analysis (IPA) was conducted on the survey results of IC vocational education basic course trainees, and structural equation model (SEM) analysis was conducted on the effect of educational quality on satisfaction. When the importance-satisfaction analysis was conducted on the survey results of this study, first, the needs for improving the educational quality of IC vocational education institutions were identified, and furthermore, through the comparative analysis between leaders and members, differences in the importance-satisfaction analysis of educational quality were observed according to the position in the organization. Next, through the structural equation model verification of the causal relationship between educational quality and satisfaction, it was confirmed that the educational quality of the studied institutions has a significant effect on the satisfaction of trainees, and in particular, two dimensions of educational quality, process quality and outcome quality, have a positive effect on outcome quality. In addition, outcome quality was analyzed to have a partial mediating effect on the relationship between process quality and satisfaction. Furthermore, trainee status was found to moderate the relationship between course quality and satisfaction. In conclusion, by identifying ways to improve the quality of education in line with the needs and desires of trainees, it is possible to improve the differentiated quality of education in target institutions to help improve trainees' satisfaction.