인공지능을 활용한 메타버스 서비스에서의 개인정보보호 컴플라이언스 개발에 관한 연구

The development of information and communication technology has led to the metaverse being used increasingly in the public and private sectors. As services are expanded in conjunction with AI, however, concerns of personal information infringement accidents are also increasing. Therefore, this study sought to derive standards that must be observed to protect personal information for metaverse services linked to AI. This study conducted a review of related literature, government reports, and international standards on AI, metaverse, personal information protection, and information security. Reviews and opinions during the period Aug. 9-Dec. 13, 2024 were reflected through agile, Delphi, and FGI analyses. This study divided the process of building a metaverse service and the process of operating a service by connecting the AI service, metaverse service, and personal information protection stages and derived personal information protection standards that must be observed in processing personal information. This study obtained the following results: 28 standards must be applied in the stages of planning and designing personal information protection (7), collection (4), data processing (12), consignment (3), and destruction (2) during the metaverse service construction process; 41 standards must be applied in the stages of conversion (5), collection (6), use and provision (22), and destruction (4) for personal information protection during the metaverse service operation process; to strengthen personal information protection in the metaverse service, the protection measures were supplemented to address issues (8) and vulnerabilities (8), fair algorithms (2), and security for target (6). As metaverse services using AI are gradually increasing, personal information protection compliance derived at each stage will become an important consideration and an inspection criterion in the service construction and operation process.