순환보직에서 지식 공유를 위한 정보시스템의 실패: 한국공군 사례와 다양성 문제

This study examines the limitations of knowledge sharing and the use of information systems (IS) within the context of rotational assignments in the Republic of Korea Air Force (ROKAF). Specifically, it addresses the impact of diversity issues—across individual, job-related, and organizational dimensions—on knowledge sharing, highlighting IS failures in managing tacit knowledge and reflecting diverse experiences. The findings reveal that IS inefficiencies are closely tied to hierarchical organizational culture, lack of psychological safety, and reduced user satisfaction, which collectively hinder effective knowledge sharing. Through the ROKAF case, the study underscores the critical role of IS design and operation in mitigating knowledge loss during rotational assignments. It emphasizes the need for user-centered designs that consider diverse backgrounds and suggests AI-based solutions to bridge existing gaps. Additionally, creating an environment that fosters psychological safety, and trust is identified as essential for IS success. This study proposes actionable strategies for improving IS and driving organizational cultural changes. While focused on military contexts, its findings provide practical insights applicable to various organizations. By integrating the Knowledge-Based View (KBV), it reexamines the relationship between diversity management and knowledge sharing, offering a pathway to leveraging AI technologies for organizational sustainability and efficiency.