뷰티서비스 종사자의 공감피로가 회복탄력성과 직무소진에 미치는 영향

This study shows that the beauty service industry has developed into a high value-added industry that provides customized, high-quality services to customers and supports psycho- logical stability and emotional satisfaction. Beauty service workers perform highly emotional labor in close interaction with customers, and in the process, they are likely to experience psychological exhaustion called empathy fatigue. Such empathy fatigue can lead to the depletion of psychological resources, thereby reducing an individual’s resilience, which in turn can lead to job burnout and negatively impact job satisfaction and work performance. This study aims to analyze the effects of empathy fatigue on resilience and job burnout among beauty service workers and to clarify the relationships between these variables. A survey was conducted on 222 professionals working in the beauty service industry, including skin care, hair, permanent makeup, nails, and makeup, in Seoul and the metropolitan area. The collected data were analyzed using SPSS 28.0 to perform frequency analysis, reliability analysis, correlation analysis, and regression analysis. The results showed that empathy fatigue had a negative impact on resilience, and resilience had a negative impact on job burnout. In particular, the sub-factors of resilience—control, relatedness, and positivity—were identified as important variables influencing the relationship between empathy fatigue and job burnout. This study suggests practical intervention strategies to promote the psychological well-being and job satisfaction of beauty service workers and emphasizes the need to develop programs to manage empathy fatigue and enhance resilience.