다국적 IT기업의 관계지향적 조직문화, LMX, 조직신뢰, 혁신행동 관계에 대한 연구

Innovation is essential for the long-term survival of businesses and is a constant concern for both social science researchers and business practitioners. This study aimed to examine the impact of a multinational IT company’s relationship-oriented organizational culture on LMX, organizational trust, and innovative behavior. In addition, this study examined the influence of LMX on organizational trust and innovative behavior, and clarify the influence of organizational trust on innovative behavior. Based on social exchange theory, this established hypotheses regarding the relationships among relationship-oriented organizational culture, LMX, organizational trust, and innovative behavior. To verify these hypotheses, this study conducted structural equation modeling analysis using survey data from 220 employees at multinational IT companies operating in Korea. The analysis results showed that a relationship-oriented organizational culture had a positive effect on LMX, organizational trust, and innovative behavior. And LMX was found to have a positive effect on organizational trust and innovative behavior, and organizational trust was found to have a positive effect on innovative behavior. The results of this study are significant in that they verify the relationship between relationship-oriented organizational culture and organizational performance such as LMX, organizational trust, and innovative behavior, thereby proposing an integrated theoretical model and suggesting the type of organizational culture that multinational IT companies should establish.