사회적 교환관계가 조직구성원의 혁신적 업무행동에 미치는 영향: 직원몰입과 발언행동의 매개효과를 중심으로

In this study, we aimed to identify the mediating effects of employee engagement and voice behavior on the effects of social exchange relationships on innovative work behavior. To achieve the purpose of the study, a survey was conducted on employees of a Korean company with 300 or more employees who have worked with their current leader for at least six months. The 450 data collected were analyzed using SEM, and the results are as follows. First, POS(perceived organizational support) and TMX(team-member exchange) were found to have a positive effect on employee engagement. Second, LMX(leader-member exchange), TMX and employee engagement had a positive effect on voice behavior. Third, POS, employee engagement, voice behavior had a positive effect on innovative work behavior. Finally, the mediating effects of employee engagement and voice behavior on the relationship between social exchange relationships and innovative work behavior were statistically significant only for the relationship including voice behavior. The implications derived from these research results are as follows. First, social exchange relationships need to be approached in an integrated manner, and systematic efforts are needed to manage the quality and balance of social exchange relationships. Second, it is necessary to increase the frequency and quality of voice behavior as a result of employee engagement and as a strategic resource that promotes innovative work behavior. Finally, from the perspective of the JD-R model, social exchange relationships can function as job resources.