조직 구성원의 조직지원인식이 조직 침묵을 유발하는 메커니즘: 상사의 비인격적 감독을 중심으로

This study investigates how employees’ perceptions of formal organizational support influence the organizational climate and expressive behavior. Specifically, it examines the impact of perceived organizational support (POS) on organizational silence, with a focus on the mediating role of organizational cynicism and the moderating role of abusive supervision. Drawing on social exchange theory, the study explores how institutional and emotional resources provided by organizations affect employees’ emotional responses (cynicism) and behavioral expressions (silence). The empirical results show, first, that POS has a significant negative effect on organizational silence. Second, organizational cynicism significantly mediates the relationship between POS and organizational silence. Third, unexpectedly, supervisors’ abusive supervision functioned as a moderating factor that attenuated the relationship between organizational cynicism and silence. This finding implies that when employees perceive organizational cynicism and simultaneously experience abusive supervision, the outcome may not necessarily manifest as silence but rather as other detrimental behavioral responses. In conclusion, These findings suggest that the suppression of expressive behavior in organizations is not attributable to a single factor but rather results from the complex interplay of institutional perceptions, emotional responses and leadership interactions. This study contributes to a deeper understanding of the psychological mechanisms underlying expressive behavior in organizational settings.