노인장기요양 기관장의 거래적·변혁적 리더십유형이 서비스 질에 미치는 영향 : 종사자 직무만족과 집단응집력의 이중매개효과 검증

Purpose : The purpose of this study is to examine the effects of transactional and transformational leadership types of directors of long-term care institutions for the elderly on service quality, and the dual mediating effects of employee job satisfaction and group cohesion. Research design, data, methodology : To this end, a structured questionnaire was administered through judgment sampling and allocation sampling to 500 nursing care workers during institutional visits. A total of 403 completed questionnaires were used for the analysis. Results : The research results are as follows. First, transactional leadership did not affect the service quality of the employees. And it did not have a significant effect on the parameter of job satisfaction. However, transactional leadership showed a significant complete mediating effect on service quality through group cohesion. In conclusion, there was no dual mediating effect of job satisfaction and group cohesion in the case of transactional leadership. Second, transformational leadership has a direct impact on the quality of service provided by employees, and the mediating parameters of job satisfaction and group cohesion have been verified as partially mediating effects. Additionally, in the case of transformational leadership, a dual mediating effect of job satisfaction and group cohesion has been verified. Conclusions : Based on the results of this study, theoretical implications, policy implications, and practical implications of the research were presented.