공공기관 고령 근로자의 감정노동에 대한 주관성 연구: 임금피크제 대상자를 중심으로

This study explores the subjective perception types of emotional labor among older workers employed in public institutions, particularly those subject to the wage peak system, using the Q methodology. In South Korea’s transition into a super-aged society, the continued employment of older workers has become a critical issue closely linked to the sustainability of organizations and society as a whole. Older workers are identified as a particularly vulnerable group to emotional labor due to physical fatigue, diminished emotional resilience, reduced organizational roles, and rigid hierarchical cultures. By applying Q-sorting to 22 Q-sample statements with 20 older participants (P-sample), the study identified four distinct types of emotional labor perception:(1) Reflective Self-Awareness Type, (2) Empathetic Acceptance Type, (3) Adaptive Resignation Type, and (4) Role-Oriented Responsibility Type. These types reflect variations in emotional attitudes and role awareness within the organization. Notably, the broad agreement with the statement, “I find it rewarding to pass on my emotional labor know- how to junior colleagues”, suggests that older workers view emotional labor as a form of organizational learning capital. By classifying emotional labor perceptions in connection with age-related characteristics, identity, and organizational culture, this study provides practical groundwork for future policy design and intergenerational empathy- building programs.