창업보육센터 매니저의 인지적 특성과 사회적 특성이 업무성과에 미치는 영향: 정서적 몰입과 지속적 몰입의 매개효과와 기술다양성의 통제효과를 중심으로

This study aims to examine the effects of business incubator managers’ cognitive and social traits on job performance through the mediating roles of affective and continuance commitment, and to explore the moderating role of skill variety as a job characteristic. A survey was conducted from November 22 to December 3, 2024, with 152 business incubator managers across Korea. The collected data were analyzed using SPSS 22.0 and AMOS 23.0, employing descriptive statistics, correlation analysis, confirmatory factor analysis (CFA), and structural equation modeling (SEM). First, among cognitive traits, decision-making ability and situational coping ability had significant positive effects on affective commitment. Second, among social traits, interpersonal relationship ability significantly enhanced continuance commitment. Third, both affective and continuance commitment had significant positive effects on job performance. Finally, skill variety functioned as a moderating variable that strengthened the relationship between commitment and performance. Conclusion and Implications: This study empirically verified that managers’ competencies influence job performance through organizational commitment, offering both academic and practical implications. Based on the Job Demands–Resources (JD-R) model, the findings highlight the importance of job resources such as skill variety. Future studies should enhance generalizability through cross-industry and cross-national comparisons as well as longitudinal research designs.