ESG경영활동에 대한 호텔종사원의 인식이 조직시민행동과 이직의도에 미치는 영향

This study investigated the impact of hotel employees' perception of 'employees' ESG management activities' on 'organizational citizenship behavior at the individual and organizational levels' and 'turnover intention'. A valid sample of 292 hotel employees was analyzed and multiple regression analysis was conducted using SPSS 29.0. The results of the study are as follows. First, 'ESG's 'E-environmental orientation' and 'G-transparent management orientation' were found to have a significant positive effect on 'organizational citizenship behavior at the individual level', but 'S-social orientation' was found to have no significant effect. Second, 'ESG' was found to have a significant positive effect on both 'organizational citizenship behavior at the organizational level'. Third, among 'ESG', S-social orientation was found to have the greatest impact on turnover intention. Fourth, individual-level organizational citizenship behavior did not significantly influence turnover intentions. However, organizational-level organizational citizenship behavior had a significant negative effect on turnover intentions. The purpose of this study is to provide useful information for efficient human resource management in the hotel industry.