교육행정기관 구성원의 갑질인식 분석 : 인천광역시교육청을 중심으로

This study aims to examine the current state of and changes in perceptions of Gapjil (abuse of authority) among public sector members, investigating its causes and proposing policy recommendations. This study utilized data from the annual 'Survey on the Perception of Gapjil for Establishing Eradication and Prevention Plans,' conducted by the Incheon Metropolitan Office of Education (ICE) from 2022 to 2025. Chi-square tests and frequency analyses were employed. The findings revealed that perceptions of Gapjil severity within the ICE were significantly higher among women, main office employees, local officials and educational support staff, junior-level employees, and those with 20 years or fewer of work experience. These groups also reported higher victimization perceptions and felt inadequate victim protection within the institution. Overall, the members identified the commitment of the institutional head to reform and the democratic efforts of its members as the most crucial factors in eradicating Gapjil. Moreover, most respondents who had experienced Gapjil endured it passively due to a fear of secondary victimization. Meanwhile, a year-over-year analysis from 2022 to 2025 showed a gradual improvement in members' perceptions of Gapjil in ICE. Based on these findings, this study proposes several policy recommendations: establishing clear criteria for determining Gapjil, pursuing Alternative Dispute Resolution (ADR), developing comprehensive prevention systems, promoting democratic culture, and encouraging visible leadership commitment to tackle the issue.