외식배달 서비스 산업에서 직무 몰입에 관한 연구: 정규직 vs 비정규직

This study explores the multidimensional nature and influence of employee engagement (EE) within the growing food delivery service industry in South Korea, distinguishing among its cognitive, affective, and behavioral dimensions. Specifically, the study aims to: (1) evaluate the reliability and validity of each EE dimension, (2) identify differences in EE levels between regular and non-regular delivery workers, and (3) examine how each dimension of EE affects turnover intention across different employment types. To accomplish these objectives, an online survey was administered to 352 regular workers and 374 non-regular workers. Results from exploratory factor analysis supported the strong reliability and construct validity of the three EE dimensions, confirming their relevance in this labor context. Independent sample t-tests indicated that regular delivery workers reported significantly higher engagement levels across all dimensions compared to their non-regular counterparts, suggesting that employment stability may play a crucial role in shaping engagement. Moreover, regression analysis revealed that while behavioral engagement did not significantly influence turnover intention among regular workers, all three dimensions were negatively associated with turnover intention among non-regular workers. These results demonstrate that the impact of employee engagement varies depending on employment type, implying that strategies to reduce turnover must be tailored accordingly. Overall, this study contributes to a theoretical understanding of engagement within the food delivery sector and offers practical implications for improving human resource management and workforce retention in an industry marked by both rapid growth and structural instability.