직무스트레스는 사무직 여성의 창의적 성과를 저해하는가? 정서적 조직몰입 매개효과 및 상사-구성원 교환관계(LMX)의 조절효과

This study examined how challenge and hindrance stressors influence creative performance among female employees in small and medium-sized enterprises (SMEs). It focused on the mediating role of affective organizational commitment and the moderating and moderated mediation effects of leader–member exchange (LMX), based on the Challenge–Hindrance Stressor (CHS) framework. Survey data were collected from 285 female clerical workers. The results indicated that challenge stressors increased affective organizational commitment, whereas hindrance stressors decreased it. Affective commitment mediated the relationship between challenge stressors and creative performance. Moreover, LMX strengthened the positive link between challenge stressors and affective commitment, and enhanced the indirect effect of challenge stressors on creative performance via affective commitment, confirming a moderated mediation effect. These findings demonstrate that challenge stressors, when supported by high-quality leader–member relationships, can foster creativity and positive engagement among female employees in SMEs.