유연근무제도와 가족친화제도의 활용은 혁신성과에 어떠한 영향을 미치는가? 패키지 활용의 조절효과를 중심으로

This study examines the effects of work–family balance policy utilization on organizational innovation performance, focusing on flexible work arrangements related to working time and place and family-friendly policies providing life-cycle support. Rather than analyzing single policies in isolation, the study investigates interaction effects when these policies are used as integrated policy packages. Flexible work arrangements are classified into structural and self-directed types, and their differential impacts on innovation performance, as well as their interactions with family-friendly policies, are empirically examined. Drawing on self-determination theory and social exchange theory, the study explains how these policies enhance employees’ intrinsic motivation by satisfying autonomy, competence, and relatedness needs, and how they foster organizational commitment through psychological contracts and reciprocal obligations, thereby contributing to innovation performance. The results indicate that self-directed flexible work arrangements and family-friendly policies have positive effects on innovation performance. Furthermore, their simultaneous utilization generates stronger effects. Notably, a complementary relationship is identified in which the positive impact of self-directed flexible work arrangements on innovation performance is amplified in organizations that do not utilize family-friendly policies. This study provides timely insights into the strategic use of flexible work arrangements in the post–COVID-19 context and underscores the importance of integrated policy design for enhancing organizational innovation.