팀 무례가 팀 성과에 미치는 영향에 관한 연구: 혁신지지 인식의 매개효과와 변혁적 리더십의 조절효과

Workplace incivility is defined as a low-intensity deviant behavior that violates workplace norms and negatively impacts others, even though its intent to harm remains ambiguous. It is recognized as a serious social issue that not only influences individuals’ psychological states but also negatively affects their work attitudes and overall behavior. Moreover, the negative consequences of workplace incivility extend beyond individuals to impact team performance. However, much of the existing empirical research has primarily focused on its effects at the individual level, with relatively few studies examining its impact at the team level. This study investigates the effect of incivility on team performance from a team-level perspective. Specifically, perceived support for innovation was incorporated as a mediating variable, while transformational leadership was considered a moderating variable. The study empirically tested the indirect effect of team level incivility on team performance through its negative impact on perceived support for innovation. Additionally, a hypothesis was established to examine the moderated mediation effect of transformational leadership, which was expected to mitigate the negative influence of team level incivility on perceived support for innovation and, in turn, on team performance. The results indicate that team level incivility negatively affects perceived support for innovation, thereby reducing team performance. Although the moderated mediation effect did not fully support with the initial hypothesis, the findings confirmed that transformational leadership is critical factor in maintaining a high level of perceived support for innovation within team, even when team incivility spreads. This study underscores the importance of examining incivility at the team level by empirically demonstrating its detrimental impact on team performance outcomes. Furthermore, this study provides critical implications by empirically substantiating the effectiveness of transformational leadership and highlighting the pivotal role of managerial leadership in mitigating workplace incivility.