상가임대차 상담-조정 연계 구조와 조정성립에 관한 실증분석 - 서울시 사례를 중심으로 -

This study empirically analyzed the structural relationship between counseling and mediation, focusing on factors that influence the establishment of mediation. The analysis was based on operation cases from the Commercial Rental Counseling Center and the Commercial Building Lease Dispute Mediation Committee, both managed by the Seoul Metropolitan Government. The research utilized three years of data from 2022 to 2024 and employed various analytical methods, including cross-analysis, correlation analysis, unit root (ADF) tests, and binomial logistic regression. The findings revealed that mediation cases linked through the counseling center constituted about one-third of all mediation applications. Significant factors influencing mediation establishment included the applicant’s legal status (whether they were a tenant), the type of dispute (such as repair costs or contract termination), and whether counseling was involved. Cases that were linked through counseling tended to involve relatively complex or prolonged disputes. Although the overall rate of mediation establishment was low, this indicates that the counseling phase serves an important pre-regulation screening function. Moreover, a significant positive correlation was observed between the number of counseling sessions and the number of mediation applications, underscoring the effectiveness of the integration between the two systems. These results suggest that the coordinated operation of counseling and mediation can generate practical synergy in resolving commercial rental disputes and could serve as an empirical foundation for enhancing institutional design and policy linkage in the future.